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Server
Summary
Title:Server
ID:1009
Business Unit:Smokehouse BBQ and Brews
Location:Bird-in-Hand, PA
Position:Server
Description
Smokehouse-2-Color-Text

Position Summary

Responsible for the warm friendly table service and dining experience of the guest.  Presents dining options, serves the guests, and provides area information in a friendly, professional, and quick manner.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Perform opening and closing procedures per company guidelines
  • Present dining options and makes recommendations based on guest interaction
  • Take order (food, beverage, and alcohol)
  • Maintain complete knowledge of the restaurant's food and beverage preparation
  • Clearing and resetting tables
  • Checking identification of guests to ensure they are of legal age to consume alcoholic beverages; refusing to serve beverages in a polite manner to guests who are not of legal age
  • Observing guests' behavior once they have consumed alcoholic beverage, counting number of drinks served, and offering a taxi if you feel they should not drive; asking a manager for help with disorderly guests if needed
  • Provide timely, friendly table service throughout the meal
  • Create, present and settle guest checks via point of sale system
  • Wrap silverware units
  • Interact with guests from start to finish and provide relevant restaurant and area information to ensure positive dining experience
  • Communicate and work as team with other servers, busser, and host to bus and set tables and plan reservations
  • Maintain neat, clean and safe server station work area and dining room seating area
  • Maintain verbal communication with team members and management
  • Other duties as directed

 

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • RAMP and ServSafe certification
  • Basic computer and math skills
  • Display positive, professional and enthusiastic attitude
  • Excellent verbal communication skills
  • Ability to read and write
  • Ability to work under pressure in fast paced environment
  • Teamwork orientation
  • Organizational skills
  • Multi-task oriented
  • Knowledge of workplace safety and emergency procedures
  • Thoroughness and attention to detail
  • Time management
  • High degree of quality in all work produced

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

 

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is regularly required to lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. Employee is regularly exposed to kitchen equipment (e.g., oven, stove, dishwasher, slicer, coffee machine, steamer, mixer, and chef's knives).

 

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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