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Host / Hostess
Title:Host / Hostess
Business Unit:Miller's Smorgasbord
Location:Ronks, PA
Position:Host / Hostess

Position Summary

Responsible for the warm friendly immediate greeting of the guest.  Seats and presents menus to guests in a friendly, professional, and quick manner.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Perform opening and closing procedures per company guidelines
  • Greet, seat, and present menus to guests
  • Plan ahead to have tables available for reservations
  • Take guest information and quote accurate wait times if tables not immediately available
  • Knowledge of table availability in section at all times
  • Maintain assigned section to provide efficient table turnover in timely and fair manner
  • Use and update table management computer system as needed
  • Occasionally greet and procedure coach groups to their reserved areas
  • Assist in bussing and setting tables as needed
  • Maintain neat, clean and safe host podium work area
  • Clean, organize, and stock menus at the host area
  • Conduct general restroom cleaning per specs
  • Maintain verbal communication with team members, servers, and management
  • Occasionally communicate with reservations department via phone system
  • Interact with guests as they leave the restaurant to ensure positive dining experience
  • Other duties as directed


Minimum Qualifications (Knowledge, Skills, and Abilities)

  • Display positive, professional and enthusiastic attitude
  • Excellent verbal communication skills
  • Ability to read and write
  • Ability to work under pressure in fast paced environment
  • Teamwork orientation
  • Organizational skills
  • Multi-task oriented
  • Knowledge of workplace safety and emergency procedures
  • Thoroughness and attention to detail
  • Time management
  • High degree of quality in all work produced

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is regularly required to lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. Employee is regularly exposed to kitchen equipment (e.g., oven, stove, dishwasher, slicer, coffee machine, steamer, mixer, and chef's knives).


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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