Be Part of an Award-Winning Team!

Farmland views and friendly faces abound at AmishView Inn & Suites. Situated in the heart of Lancaster County, our boutique hotel excels at guest service, earning accolades and outstanding customer reviews. Our team is truly second to none and their hard work has positioned us as TripAdvisor’s #1 hotel in Lancaster County for 6 consecutive years, TripAdvisor’s Traveler’s Choice Best of the Best, America’s Best 3-Star Hotel by Trivago and AAA’s Inspector’s Best of Housekeeping.
 

Everyone wants to be part of an exceptional team, so come join the AmishView Inn family today!

Our business is booming, and we are seeking a Guest Services Representative/Front Desk Person who takes pride in his or her work, and ownership of taking care of our guests from check-in to check-out.

What we expect from you:

• A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
• Self-starter who owns the responsibilities to ensure our guests have a great experience from the moment they walk in the door.
• Reliable transportation and a commitment to show up on time to every shift - ready to work hard alongside your teammates
• Your commitment to our values of diversity, integrity, excellence, accountability, community, but especially - your willingness to have FUN!

Here’s what we offer to you:

• $1,000 sign-on bonus, $100 after 30 days completed; $150 after 60 days completed and $750 after six months
• Ability to earn unlimited employee referral bonuses at $375 each – refer a hardworking friend, they get hired and you earn some extra cash!
• Opportunity to be part of something bigger (Thomas E. Strauss, Inc.) – work in your business unit, but choose to make extra cash or gain varied experience working in other businesses within the hospitality group. The more you know, the more you grow!
• Excellent benefits package
• Competitive pay
• A “work-to-live”, not a “live-to-work” workplace!

AmishView Inn & Suites is part of the Thomas E. Strauss, Inc., hospitality group. Our other businesses include Miller’s Smorgasbord, Smokehouse BBQ and Brews, The Quilt Shop at Miller’s, The Bakery at Miller’s and Locally Made Food Shop.

Guest Services Representative - Front Desk - Part-time

Position Summary

The AmishView Inn and Suites Guest Services Representative is a member of the front desk operations and guest services team. The Guest Service Representative works to ensure that the highest quality standards in guest relations are met for this award-winning hotel. Assists in and shares responsibility for first and lasting guest impressions. Assists in and shares responsibility for clear communication with guests and with various department operations of the hotel in accordance with the policies and profit objectives of the company to provide superior service and an exceptional guest experience.  Our current need is for a part-time Guest Services Representative to join our team with flexible availability.  

Essential Duties and Responsibilities

• Exhibits exemplary behavior in accordance with AmishView Core Values and Purpose.
• Greet and interact with guests while presenting a welcoming smile and friendly disposition.
• Perform all guest check-in and check-out procedures.
• Make reservations/cancelations via phone, email or in person.
• Become proficient in operating property management system (PMS).
• Accurately describe guest rooms and impart important hotel information to guests.
• Actively anticipate and address guests’ needs. Alerts appropriate departments about any special requests.
• Resolve any problems and complaints in a timely and efficient manner.
• Communicate guest comments to drive improvements and increased guest satisfaction.
• Provide information to guests on restaurants and local attractions.
• Deliver towels, blankets, pillows, etc. to guest rooms and to make up an occasional sofa bed.
• Develop and maintain a positive relationship with all hotel co-workers, Department Heads, TES Inc. co-workers, and outside vendors.

Minimum Qualifications (Knowledge, Skills, and Abilities)
 

• Display a positive, professional appearance and friendly demeanor at all times.
• Availability to work a flexible schedule that includes evenings, weekends, and/or holidays as needed.
• Excellent people skills with the ability to interact with guests, all levels of management and employees and ability to “smile” over the phone.
• Strong communication skills. Will need to relay many critical requests and information across different departments on a daily basis.
• Ability to capture details and remain organized in busy environments.
• Ability to problem solve, prioritize and think on one’s feet.
• Enjoy being part of a team.
• Enjoy taking initiative and being pro-active.
• Deliver a high quality of work to ensure we are providing top notch service.
• Comfortable using computers.
• Highly dependable with a history of consistent attendance and punctuality.

Physical Demands and Work Environment
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing for 8 hours at a time, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be occasionally required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. The team member will be required to lift, push, pull, lower and/or move up to 10 lbs. frequently, and up to 50 lbs. occasionally.

Note
 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Updated 06/20/2022
s/o + 05/02/2023

Reviewed 1/30/20